Refund & Cancellation Policy

Thank you for choosing ProTrackFit. We provide a completely free Starter tier that allows you to fully test the platform with one client before making a financial commitment. Because of this, our refund policy is strict.

1. No Refunds

All sales are final. We do not offer refunds, partial refunds, or credits for any subscription purchases (Monthly, Quarterly, Half-Yearly, Yearly, or Lifetime plans).

Since we incur hard costs for WhatsApp API usage, database storage, and AI generation tokens the moment you start using the Pro features, we cannot reverse transactions once processed.

2. Cancellations

You may cancel your subscription renewal at any time through your dashboard or billing portal. If you cancel, you will not be billed for the next billing cycle, and your account will remain on the Pro tier until the end of your current paid billing period.

At the end of your paid period, your account will be downgraded to the free Starter tier, and any clients beyond the 1-client limit will be paused.

3. Technical Errors

If you were charged multiple times due to a technical error or billing glitch on our end (or via Razorpay), please contact us immediately so we can investigate and reverse the duplicate charge.

4. Contact Us

If you have any questions regarding billing or cancellations, contact us at: contact@protrackfit.com